Terms of service
This website is operated by Genmark Soultions LLC (Genmark AI). Throughout the site, the terms “we”, “us”, and “our” refer to Genmark Soultions LLC (Genmark AI). Genmark Soultions LLC (Genmark AI) offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service”. You agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all site users, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. You agree to be bound by these Terms of Service by accessing or using any part of the site. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.
SECTION 1 – WEBSITE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the basis for making decisions without consulting primary, more accurate, complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided when the order was made. In our sole judgment, we reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our website or payment provider website. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include third-party materials. Third- party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant. We will not have any liability or responsibility for any third-party materials or websites or any other materials, products, or services of third parties. We are not liable for any harm or damages related to purchasing or using goods, services, resources, content, or other transactions connected with any third-party websites. Please review the third-party’s policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or another personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false e-mail address,
pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Our Privacy Policy governs your submission of personal information through the website. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time without notice to you. You expressly agree that your use or inability to use the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is and ‘as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Genmark Soultions LLC (Genmark AI), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Genmark Soultions LLC (Genmark AI) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
Suppose any provision of these Terms of Service is deemed unlawful, void or unenforceable. In that case, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – INTELLECTUAL PROPERTY
All content provided in the Program, including but not limited to videos, text, graphics, images, logos, and other materials, is the property of Genmark Soultions LLC (Genmark AI)or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Program content solely for your personal, non-commercial use. Any other use of Program content is prohibited without prior written permission from Genmark Soultions LLC (Genmark AI).
SECTION 17 – TERMINATION OF AGREEMENT TERMS
Genmark Soultions LLC (Genmark AI) is committed to providing all clients with a positive experience. Thus Genmark Soultions LLC (Genmark AI) may, at its sole discretion, limit, suspend, or terminate the agreement, live, recorded, social media-based, or digital, without refund or forgiveness of remaining payments due if the Client:
(a) Becomes disruptive or difficult to work with;
(b) Fails to provide Genmark Soultions LLC (Genmark AI) with necessary material or information;
(c) Disrespects or insults any employees at Genmark Soultions LLC (Genmark AI);
(d) Does not follow our instructions properly and doesn’t show patience;
(e) Does not respect Genmark Soultions LLC (Genmark AI) office hours which are 08:00 am – 12:00 am and 15:00 to 20:00 GMT+4 – Monday to Friday;
(f) Fails to complete any payments;
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are practical unless and until terminated by you or us. You may terminate these Terms of Service by notifying us that you no longer wish to use our Services or when you cease using our site. If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, without a refund, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 – REFUND POLICY
Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories Refund Policy
For clients who decide to join Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories, due to the nature of how those programs are designed, they are NOT eligible for any refund.
Additionally, clients who purchased paid 1:1-Coaching Calls, program duration extensions, done4you services, and accessories are NOT eligible for any refund.
Split Pay Plans
All payments must be completed for clients who have chosen to join any of our programs with a split-pay option rather than the 1x time discounted payment. Please read Section 19 for our automatic payments policy. As for any payments that are not completed, please read Section 20, which explains the payment overdue policy.
Reservation Deposits
We accept reservations through a deposit for our clients who decide to join the program with the incentive pricing we offer over the phone but can’t make the payment during that time. All deposits we take are NOT refundable, so make sure you think twice before placing a deposit with us. We offer the reservation option only for very serious clients. The reservation is part of the Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories. If anything is unclear or you have more questions, contact our customer support team.
SECTION 19 – AUTOMATIC PAYMENTS ON INSTALMENTS, SPLIT PAYMENTS, AND SUBSCRIPTIONS
For clients who sign up for the Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories with instalments, split-pay or a subscription, you hereby authorize us to charge to your credit card on file or a substitute account provided from time to time by you or your card issuer, the amounts you owe as listed on the email before you signed up for any of our services automatically.
Our instalments, split-pay, or a subscription are charged automatically every thirty (30) days. One (1) day before the upcoming payment, we always send you an email reminder to inform you about the payment and also allow you to update the credit card you would like to pay the due amount.
Dishonoured Requests for Payments: If a payment transaction is not honoured by your bank or other financial institution, we have the right to charge the amount of any such transaction to the customer. You remain responsible for any uncollected amounts and charges for late payment allowed by our agreement and applicable law. Please read SECTION 20 to understand failed transactions and overdue payments.
SECTION 20 – PAYMENT OVERDUE POLICY
This is our Overdue Policy which sets out how Genmark Soultions LLC (Genmark AI) manages overdue payments. If you are having difficulties in facilitating payment or are disputing any fees payable on an invoice, you must notify us via email at support@thegenmarkstore.com in writing within seven (7) days of receipt of the relevant invoice. There are five notice actions for overdue accounts:
1. Courtesy Reminder – Sent one (1) day after the due date. If the agreed payment term does not receive payment, a Courtesy Reminder notice will be sent requesting full payment. If payment of the overdue balance is not received within three (3) days after the courtesy reminder notice, late payment penalty fees may apply.
2. Overdue Notice – Sent four (4) days after the due date. If payment is not received within three (3) days of the Courtesy Reminder being sent, an Overdue Notification will be issued advising you that a late payment fee will be applied to your account if payment is not received within three (3) days.
3. Final Warning Notification and Late Payment Fee – Sent seven (7) days after the due date. Should payment not be received by this date, a Late Payment Penalty Fee will be applied as a payment equal to a percentage of your outstanding invoice. The Late Payment Fee will appear on your next invoice as a debit charge. This notice will also request payment to be made within seven (7) days from the notification date to avoid end-user suspension.
4. Suspension of Service Notice – Sent eight (8) days after the due date. If payment is not received by this date, a fourth notice will be sent advising that login access has been disabled and end-user services will be suspended the following business day for non-payment. As per your agreement with Genmark Soultions LLC (Genmark AI), you will now breach your agreement.
5. Default Notice – Sent ten (10) days after the due date. A fifth notice is issued, advising that all end-user services have been suspended and the customer is in default and in breach of their Agreement for non- payment. Payment must be made in full of their outstanding monies and part payment of the current invoice to re-enable end-user services. Payment must be made directly to Genmark Soultions LLC (Genmark AI) before end-user services are enabled. If payment is not received, the debt owed to Genmark Soultions LLC (Genmark AI) will be sent to our collections agency, where default and judgment will be sought.
SECTION 21 – LIFETIME MEMBERSHIP TERMS AND RE-ACTIVATION FEES
Some of our Programs come with a lifetime membership duration; however, if you’re planning to be inactive for more than 30-days from the learning app, live calls & our Support with your dedicated coach WITHOUT informing us, then we will deactivate your account and re-activation fees are applied in case you want to return in the program. To avoid re-activation fees, you will need to inform us in advance why you will be inactive and how many days, weeks, or months you will be inactive. The re- activation fee is either a one-time payment of $300 USD or $47 USD per month.
SECTION 22 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or concerning The Service constitute the entire agreement and understanding between you and us. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.
SECTION 23 – CONFIDENTIALITY
6.1 Definition of Confidential Information
Confidential Information refers to any non-public information, regardless of its format, that is disclosed by one party ("Disclosing Party") to the other party ("Receiving Party") during the course of the Program, including but not limited to personal information, business strategies, proprietary materials, trade secrets, financial data, and other sensitive information.
6.2 Obligations of Receiving Party
The Receiving Party agrees to:
(a) Keep the Confidential Information in strict confidence and take all necessary precautions to prevent unauthorized disclosure, copying, or use of the Confidential Information;
(b) Use the Confidential Information solely for the purpose of participating in the Program and not for any other purpose;
(c) Limit access to the Confidential Information to those employees, agents, or contractors who have a need to know and are bound by confidentiality obligations at least as restrictive as those contained in this Agreement;
(d) Notify the Disclosing Party promptly upon discovery of any unauthorized use or disclosure of the Confidential Information, and cooperate with the Disclosing Party to remedy such unauthorized use or disclosure.
6.3 Exceptions
The obligations of the Receiving Party under this Section shall not apply to information that:
(a) Was already known to the Receiving Party prior to disclosure by the Disclosing Party;
(b) Is independently developed by the Receiving Party without the use of the Disclosing Party's Confidential Information;
(c) Is rightfully obtained by the Receiving Party from a third party without any confidentiality restrictions.
SECTION 23 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sharjah Media City, Sharjah, United Arab Emirates.
SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. At our sole discretion, we reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@thegenmarkstore.com.
This website is operated by Genmark Soultions LLC (Genmark AI). Throughout the site, the terms “we”, “us”, and “our” refer to Genmark Soultions LLC (Genmark AI). Genmark Soultions LLC (Genmark AI) offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service”. You agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all site users, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. You agree to be bound by these Terms of Service by accessing or using any part of the site. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.
SECTION 1 – WEBSITE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the basis for making decisions without consulting primary, more accurate, complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided when the order was made. In our sole judgment, we reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our website or payment provider website. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include third-party materials. Third- party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant. We will not have any liability or responsibility for any third-party materials or websites or any other materials, products, or services of third parties. We are not liable for any harm or damages related to purchasing or using goods, services, resources, content, or other transactions connected with any third-party websites. Please review the third-party’s policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or another personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false e-mail address,
pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Our Privacy Policy governs your submission of personal information through the website. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time without notice to you. You expressly agree that your use or inability to use the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is and ‘as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Genmark Soultions LLC (Genmark AI), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Genmark Soultions LLC (Genmark AI) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
Suppose any provision of these Terms of Service is deemed unlawful, void or unenforceable. In that case, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – INTELLECTUAL PROPERTY
All content provided in the Program, including but not limited to videos, text, graphics, images, logos, and other materials, is the property of Genmark Soultions LLC (Genmark AI)or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Program content solely for your personal, non-commercial use. Any other use of Program content is prohibited without prior written permission from Genmark Soultions LLC (Genmark AI).
SECTION 17 – TERMINATION OF AGREEMENT TERMS
Genmark Soultions LLC (Genmark AI) is committed to providing all clients with a positive experience. Thus Genmark Soultions LLC (Genmark AI) may, at its sole discretion, limit, suspend, or terminate the agreement, live, recorded, social media-based, or digital, without refund or forgiveness of remaining payments due if the Client:
(a) Becomes disruptive or difficult to work with;
(b) Fails to provide Genmark Soultions LLC (Genmark AI) with necessary material or information;
(c) Disrespects or insults any employees at Genmark Soultions LLC (Genmark AI);
(d) Does not follow our instructions properly and doesn’t show patience;
(e) Does not respect Genmark Soultions LLC (Genmark AI) office hours which are 08:00 am – 12:00 am and 15:00 to 20:00 GMT+4 – Monday to Friday;
(f) Fails to complete any payments;
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are practical unless and until terminated by you or us. You may terminate these Terms of Service by notifying us that you no longer wish to use our Services or when you cease using our site. If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, without a refund, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 – REFUND POLICY
Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories Refund Policy
For clients who decide to join Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories, due to the nature of how those programs are designed, they are NOT eligible for any refund.
Additionally, clients who purchased paid 1:1-Coaching Calls, program duration extensions, done4you services, and accessories are NOT eligible for any refund.
Split Pay Plans
All payments must be completed for clients who have chosen to join any of our programs with a split-pay option rather than the 1x time discounted payment. Please read Section 19 for our automatic payments policy. As for any payments that are not completed, please read Section 20, which explains the payment overdue policy.
Reservation Deposits
We accept reservations through a deposit for our clients who decide to join the program with the incentive pricing we offer over the phone but can’t make the payment during that time. All deposits we take are NOT refundable, so make sure you think twice before placing a deposit with us. We offer the reservation option only for very serious clients. The reservation is part of the Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories. If anything is unclear or you have more questions, contact our customer support team.
SECTION 19 – AUTOMATIC PAYMENTS ON INSTALMENTS, SPLIT PAYMENTS, AND SUBSCRIPTIONS
For clients who sign up for the Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories with instalments, split-pay or a subscription, you hereby authorize us to charge to your credit card on file or a substitute account provided from time to time by you or your card issuer, the amounts you owe as listed on the email before you signed up for any of our services automatically.
Our instalments, split-pay, or a subscription are charged automatically every thirty (30) days. One (1) day before the upcoming payment, we always send you an email reminder to inform you about the payment and also allow you to update the credit card you would like to pay the due amount.
Dishonoured Requests for Payments: If a payment transaction is not honoured by your bank or other financial institution, we have the right to charge the amount of any such transaction to the customer. You remain responsible for any uncollected amounts and charges for late payment allowed by our agreement and applicable law. Please read SECTION 20 to understand failed transactions and overdue payments.
SECTION 20 – PAYMENT OVERDUE POLICY
This is our Overdue Policy which sets out how Genmark Soultions LLC (Genmark AI) manages overdue payments. If you are having difficulties in facilitating payment or are disputing any fees payable on an invoice, you must notify us via email at support@thegenmarkstore.com in writing within seven (7) days of receipt of the relevant invoice. There are five notice actions for overdue accounts:
1. Courtesy Reminder – Sent one (1) day after the due date. If the agreed payment term does not receive payment, a Courtesy Reminder notice will be sent requesting full payment. If payment of the overdue balance is not received within three (3) days after the courtesy reminder notice, late payment penalty fees may apply.
2. Overdue Notice – Sent four (4) days after the due date. If payment is not received within three (3) days of the Courtesy Reminder being sent, an Overdue Notification will be issued advising you that a late payment fee will be applied to your account if payment is not received within three (3) days.
3. Final Warning Notification and Late Payment Fee – Sent seven (7) days after the due date. Should payment not be received by this date, a Late Payment Penalty Fee will be applied as a payment equal to a percentage of your outstanding invoice. The Late Payment Fee will appear on your next invoice as a debit charge. This notice will also request payment to be made within seven (7) days from the notification date to avoid end-user suspension.
4. Suspension of Service Notice – Sent eight (8) days after the due date. If payment is not received by this date, a fourth notice will be sent advising that login access has been disabled and end-user services will be suspended the following business day for non-payment. As per your agreement with Genmark Soultions LLC (Genmark AI), you will now breach your agreement.
5. Default Notice – Sent ten (10) days after the due date. A fifth notice is issued, advising that all end-user services have been suspended and the customer is in default and in breach of their Agreement for non- payment. Payment must be made in full of their outstanding monies and part payment of the current invoice to re-enable end-user services. Payment must be made directly to Genmark Soultions LLC (Genmark AI) before end-user services are enabled. If payment is not received, the debt owed to Genmark Soultions LLC (Genmark AI) will be sent to our collections agency, where default and judgment will be sought.
SECTION 21 – LIFETIME MEMBERSHIP TERMS AND RE-ACTIVATION FEES
Some of our Programs come with a lifetime membership duration; however, if you’re planning to be inactive for more than 30-days from the learning app, live calls & our Support with your dedicated coach WITHOUT informing us, then we will deactivate your account and re-activation fees are applied in case you want to return in the program. To avoid re-activation fees, you will need to inform us in advance why you will be inactive and how many days, weeks, or months you will be inactive. The re- activation fee is either a one-time payment of $300 USD or $47 USD per month.
SECTION 22 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or concerning The Service constitute the entire agreement and understanding between you and us. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.
SECTION 23 – CONFIDENTIALITY
6.1 Definition of Confidential Information
Confidential Information refers to any non-public information, regardless of its format, that is disclosed by one party ("Disclosing Party") to the other party ("Receiving Party") during the course of the Program, including but not limited to personal information, business strategies, proprietary materials, trade secrets, financial data, and other sensitive information.
6.2 Obligations of Receiving Party
The Receiving Party agrees to:
(a) Keep the Confidential Information in strict confidence and take all necessary precautions to prevent unauthorized disclosure, copying, or use of the Confidential Information;
(b) Use the Confidential Information solely for the purpose of participating in the Program and not for any other purpose;
(c) Limit access to the Confidential Information to those employees, agents, or contractors who have a need to know and are bound by confidentiality obligations at least as restrictive as those contained in this Agreement;
(d) Notify the Disclosing Party promptly upon discovery of any unauthorized use or disclosure of the Confidential Information, and cooperate with the Disclosing Party to remedy such unauthorized use or disclosure.
6.3 Exceptions
The obligations of the Receiving Party under this Section shall not apply to information that:
(a) Was already known to the Receiving Party prior to disclosure by the Disclosing Party;
(b) Is independently developed by the Receiving Party without the use of the Disclosing Party's Confidential Information;
(c) Is rightfully obtained by the Receiving Party from a third party without any confidentiality restrictions.
SECTION 23 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sharjah Media City, Sharjah, United Arab Emirates.
SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. At our sole discretion, we reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@thegenmarkstore.com.
This website is operated by Genmark Soultions LLC (Genmark AI). Throughout the site, the terms “we”, “us”, and “our” refer to Genmark Soultions LLC (Genmark AI). Genmark Soultions LLC (Genmark AI) offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service”. You agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all site users, including, without limitation, users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. You agree to be bound by these Terms of Service by accessing or using any part of the site. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website after posting any changes constitutes acceptance of those changes.
SECTION 1 – WEBSITE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms, viruses, or code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if the information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the basis for making decisions without consulting primary, more accurate, complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. In our sole discretion, we may limit or cancel quantities purchased per person, household, or order. These restrictions may include orders placed by or under the same customer account, credit card, and/or orders using the same billing and/or shipping address. If we change or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided when the order was made. In our sole judgment, we reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers, or distributors. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our website or payment provider website. You agree to promptly update your account and other information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools that we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Certain content, products, and services available via our Service may include third-party materials. Third- party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant. We will not have any liability or responsibility for any third-party materials or websites or any other materials, products, or services of third parties. We are not liable for any harm or damages related to purchasing or using goods, services, resources, content, or other transactions connected with any third-party websites. Please review the third-party’s policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence, (2) to pay compensation for any comments, or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or another personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material or any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false e-mail address,
pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.
SECTION 10 – PERSONAL INFORMATION
Our Privacy Policy governs your submission of personal information through the website. To view our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or related website has been modified or updated.
SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time, we may remove the service for indefinite periods or cancel the service at any time without notice to you. You expressly agree that your use or inability to use the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is and ‘as available for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Genmark Soultions LLC (Genmark AI), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Genmark Soultions LLC (Genmark AI) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
Suppose any provision of these Terms of Service is deemed unlawful, void or unenforceable. In that case, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. The unenforceable portion shall be deemed to be severed from these Terms of Service; such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 – INTELLECTUAL PROPERTY
All content provided in the Program, including but not limited to videos, text, graphics, images, logos, and other materials, is the property of Genmark Soultions LLC (Genmark AI)or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Program content solely for your personal, non-commercial use. Any other use of Program content is prohibited without prior written permission from Genmark Soultions LLC (Genmark AI).
SECTION 17 – TERMINATION OF AGREEMENT TERMS
Genmark Soultions LLC (Genmark AI) is committed to providing all clients with a positive experience. Thus Genmark Soultions LLC (Genmark AI) may, at its sole discretion, limit, suspend, or terminate the agreement, live, recorded, social media-based, or digital, without refund or forgiveness of remaining payments due if the Client:
(a) Becomes disruptive or difficult to work with;
(b) Fails to provide Genmark Soultions LLC (Genmark AI) with necessary material or information;
(c) Disrespects or insults any employees at Genmark Soultions LLC (Genmark AI);
(d) Does not follow our instructions properly and doesn’t show patience;
(e) Does not respect Genmark Soultions LLC (Genmark AI) office hours which are 08:00 am – 12:00 am and 15:00 to 20:00 GMT+4 – Monday to Friday;
(f) Fails to complete any payments;
The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are practical unless and until terminated by you or us. You may terminate these Terms of Service by notifying us that you no longer wish to use our Services or when you cease using our site. If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice, without a refund, and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 – REFUND POLICY
Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories Refund Policy
For clients who decide to join Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories, due to the nature of how those programs are designed, they are NOT eligible for any refund.
Additionally, clients who purchased paid 1:1-Coaching Calls, program duration extensions, done4you services, and accessories are NOT eligible for any refund.
Split Pay Plans
All payments must be completed for clients who have chosen to join any of our programs with a split-pay option rather than the 1x time discounted payment. Please read Section 19 for our automatic payments policy. As for any payments that are not completed, please read Section 20, which explains the payment overdue policy.
Reservation Deposits
We accept reservations through a deposit for our clients who decide to join the program with the incentive pricing we offer over the phone but can’t make the payment during that time. All deposits we take are NOT refundable, so make sure you think twice before placing a deposit with us. We offer the reservation option only for very serious clients. The reservation is part of the Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories. If anything is unclear or you have more questions, contact our customer support team.
SECTION 19 – AUTOMATIC PAYMENTS ON INSTALMENTS, SPLIT PAYMENTS, AND SUBSCRIPTIONS
For clients who sign up for the Genmark AI: The Founder’s Blueprint & Vault and additional purchases like paid 1:1-Coaching Calls, Program Duration Extensions, Courses and related vaults, PlR products Done4You Services and Accessories with instalments, split-pay or a subscription, you hereby authorize us to charge to your credit card on file or a substitute account provided from time to time by you or your card issuer, the amounts you owe as listed on the email before you signed up for any of our services automatically.
Our instalments, split-pay, or a subscription are charged automatically every thirty (30) days. One (1) day before the upcoming payment, we always send you an email reminder to inform you about the payment and also allow you to update the credit card you would like to pay the due amount.
Dishonoured Requests for Payments: If a payment transaction is not honoured by your bank or other financial institution, we have the right to charge the amount of any such transaction to the customer. You remain responsible for any uncollected amounts and charges for late payment allowed by our agreement and applicable law. Please read SECTION 20 to understand failed transactions and overdue payments.
SECTION 20 – PAYMENT OVERDUE POLICY
This is our Overdue Policy which sets out how Genmark Soultions LLC (Genmark AI) manages overdue payments. If you are having difficulties in facilitating payment or are disputing any fees payable on an invoice, you must notify us via email at support@thegenmarkstore.com in writing within seven (7) days of receipt of the relevant invoice. There are five notice actions for overdue accounts:
1. Courtesy Reminder – Sent one (1) day after the due date. If the agreed payment term does not receive payment, a Courtesy Reminder notice will be sent requesting full payment. If payment of the overdue balance is not received within three (3) days after the courtesy reminder notice, late payment penalty fees may apply.
2. Overdue Notice – Sent four (4) days after the due date. If payment is not received within three (3) days of the Courtesy Reminder being sent, an Overdue Notification will be issued advising you that a late payment fee will be applied to your account if payment is not received within three (3) days.
3. Final Warning Notification and Late Payment Fee – Sent seven (7) days after the due date. Should payment not be received by this date, a Late Payment Penalty Fee will be applied as a payment equal to a percentage of your outstanding invoice. The Late Payment Fee will appear on your next invoice as a debit charge. This notice will also request payment to be made within seven (7) days from the notification date to avoid end-user suspension.
4. Suspension of Service Notice – Sent eight (8) days after the due date. If payment is not received by this date, a fourth notice will be sent advising that login access has been disabled and end-user services will be suspended the following business day for non-payment. As per your agreement with Genmark Soultions LLC (Genmark AI), you will now breach your agreement.
5. Default Notice – Sent ten (10) days after the due date. A fifth notice is issued, advising that all end-user services have been suspended and the customer is in default and in breach of their Agreement for non- payment. Payment must be made in full of their outstanding monies and part payment of the current invoice to re-enable end-user services. Payment must be made directly to Genmark Soultions LLC (Genmark AI) before end-user services are enabled. If payment is not received, the debt owed to Genmark Soultions LLC (Genmark AI) will be sent to our collections agency, where default and judgment will be sought.
SECTION 21 – LIFETIME MEMBERSHIP TERMS AND RE-ACTIVATION FEES
Some of our Programs come with a lifetime membership duration; however, if you’re planning to be inactive for more than 30-days from the learning app, live calls & our Support with your dedicated coach WITHOUT informing us, then we will deactivate your account and re-activation fees are applied in case you want to return in the program. To avoid re-activation fees, you will need to inform us in advance why you will be inactive and how many days, weeks, or months you will be inactive. The re- activation fee is either a one-time payment of $300 USD or $47 USD per month.
SECTION 22 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or concerning The Service constitute the entire agreement and understanding between you and us. They govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in interpreting these Terms of Service shall not be construed against the drafting party.
SECTION 23 – CONFIDENTIALITY
6.1 Definition of Confidential Information
Confidential Information refers to any non-public information, regardless of its format, that is disclosed by one party ("Disclosing Party") to the other party ("Receiving Party") during the course of the Program, including but not limited to personal information, business strategies, proprietary materials, trade secrets, financial data, and other sensitive information.
6.2 Obligations of Receiving Party
The Receiving Party agrees to:
(a) Keep the Confidential Information in strict confidence and take all necessary precautions to prevent unauthorized disclosure, copying, or use of the Confidential Information;
(b) Use the Confidential Information solely for the purpose of participating in the Program and not for any other purpose;
(c) Limit access to the Confidential Information to those employees, agents, or contractors who have a need to know and are bound by confidentiality obligations at least as restrictive as those contained in this Agreement;
(d) Notify the Disclosing Party promptly upon discovery of any unauthorized use or disclosure of the Confidential Information, and cooperate with the Disclosing Party to remedy such unauthorized use or disclosure.
6.3 Exceptions
The obligations of the Receiving Party under this Section shall not apply to information that:
(a) Was already known to the Receiving Party prior to disclosure by the Disclosing Party;
(b) Is independently developed by the Receiving Party without the use of the Disclosing Party's Confidential Information;
(c) Is rightfully obtained by the Receiving Party from a third party without any confidentiality restrictions.
SECTION 23 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Sharjah Media City, Sharjah, United Arab Emirates.
SECTION 24 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. At our sole discretion, we reserve the right to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 25 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at support@thegenmarkstore.com.