Shipping policy
DIGITAL PRODUCT DELIVERY POLICY
Delivery Method Since our products are digital (courses, blueprints, and templates), there is no physical shipping involved. All orders are delivered electronically to the email address you provide at checkout.
Delivery Time
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Instant Access: Under normal circumstances, you will receive an email with your download links and access credentials immediately after your payment is confirmed.
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System Delays: In rare cases due to high server traffic or technical delays, email delivery may take a few minutes. Please allow up to 8 hours for your system credentials to be generated and delivered.
Troubleshooting If you do not see the email in your inbox:
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Please check your Spam or Junk folders (sometimes automated emails end up there).
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Verify that you entered the correct email address during checkout.
Contact Support If you have not received your product within 8 hours of purchase, please contact our support team immediately so we can manually send your access details.
Support Email: Support@thegenmarkstore.com